Terms of service (public offer)

Version of 3 October 2026. Provider: Private entrepreneur Chernova Liliia Petrivna, taxpayer registration number 2671105523, address: 24 Raduzhnyi array, Ulianivka, Lymanka village, Odeskyi district, Odeska region, 67804, Ukraine, email info@servicecentersoft.com.

This document is the Provider's official offer (a public offer under Ukrainian law) to enter into an agreement for access to the ServiceCenterSoft software on the terms below. It is addressed to any person with legal capacity — a sole trader, a company or an individual (the “Customer”).

1. Definitions

• Software — the ServiceCenterSoft repair tracking web application together with the Customer's database, running in a browser on the subdomain assigned to the Customer.
• Service — giving the Customer access to the Software for the paid period, hosting it on the Provider's server, maintenance and backups.
• Subscription — payment for the Service in advance for a chosen period: a month or a year.
• Site — www.servicecentersoft.com and its subdomains.
• Customer data — everything the Customer enters into the Software: their own customers, devices, repair orders, stock, documents and settings.
• Acceptance — full and unconditional acceptance of these terms by the actions listed in section 3.

2. Subject

The Provider grants the Customer the right to use the Software for the paid period and keeps it running; the Customer pays for the Service on these terms.

The Software is not sold and is not a boxed product: the Customer receives a non-exclusive right of use limited in time; the source code is not handed over. Each Customer gets a separate subdomain and a separate database; one Customer's data is not accessible to any other.

This is a public agreement under article 633 of the Civil Code of Ukraine, concluded on equal terms with everyone who applies. Articles 641 and 642 of the Civil Code and the Law of Ukraine “On Electronic Commerce” also apply.

3. How the agreement is concluded

The agreement is concluded when the Customer does any of the following (acceptance):

• pays an invoice or a subscription for the Service;
• starts using the Software, including the first sign-in to the system issued to them;
• sends written confirmation of acceptance to the Provider's email.

By accepting, the Customer confirms that they have read and understood these terms, agree to them and have authority to enter into the agreement. A separate paper contract is not required; at the Customer's written request the Provider will sign a contract, invoice and acceptance act on paper or with a qualified electronic signature.

4. When the service starts

Once the payment arrives, the Provider opens access and emails the Customer the subdomain address and the sign-in details. For a new Customer setup takes up to one working day; for an existing Customer the paid period is extended automatically, with no interruption.

This is an electronic service supplied remotely over the internet; there is no physical delivery. Payment methods and the moment access opens are described on the payments and security page.

5. Price and payment

The price is shown on the pricing page and depends on the period chosen. Prices are set in euro. The payment currency follows the Customer's country: hryvnia for Ukraine, converted at the WayForPay rate on the invoice date and rounded up to a whole hryvnia; euro elsewhere. The price of a period already paid for is not revised.

• payment is made in advance for the chosen period — a month or a year;
• the Customer's obligation is met when the money reaches the Provider's account;
• fees charged by the Customer's bank or payment provider are borne by the Customer;
• custom development and data migration are charged separately — at an hourly rate or a fixed sum agreed in the invoice before work starts;
• the Provider's tax status is stated on the company details page.

6. Term, renewal and suspension

Access lasts until the end of the paid period. A new period starts from the later of two dates — the current “paid until” date or the payment date — so paying early never loses days.

• paying by card sets up a subscription: the WayForPay payment system stores the card and from then on charges it itself for each following period — monthly or yearly, as in the plan — at the current rate. The terms of the recurring payment (amount, frequency, term) are shown on the payment page before you pay; the recurring payment cannot be switched off on that page. The Provider never sees or stores the card number. The Provider warns the Customer by email one day before each charge. The Customer may cancel the subscription at any time with the “Cancel the subscription” button under “Subscription and payment” in the Software, or by emailing info@servicecentersoft.com; no further charges are made after that, and access continues until the end of the paid period. The recurring payment can also be cancelled in the WayForPay personal account. When paying by card the plan price is in euro: the card is charged in hryvnia at the WayForPay rate on the day of each charge, so the hryvnia amount may differ slightly each time. Payment by bank transfer is not a subscription: each period is paid separately against an invoice;
• the Provider sends a reminder on the last day of the period and, if selected in the customer account, 3 days before (on by default) and 7 days before. A Customer with a subscription gets no 3-day or 7-day reminders — the warning about the charge comes instead; the last-day email is sent if the subscription payment has not arrived. A Customer who pays by bank transfer gets no reminders — the Provider sends the invoice for the next period before the current one ends;
• there is no grace period: if payment has not arrived by the end of the period, access is suspended the next day;
• the data of a Customer who has paid at least once is kept for at least 3 months from the day of suspension. During that time access resumes as soon as payment arrives, and the Customer may request a copy of their data;
• after that period the Provider may delete the Customer's data and database permanently, having warned them by email.

Free trial

A new Customer gets 14 days of free use of the full Program, with no payment required. The Provider sends reminders 3 days before the trial ends and on its last day; a Customer who chose to pay by bank transfer gets an invoice before the trial ends instead.

• if no payment has arrived by the end of the trial, access to the Program is closed the next day — only the payment section stays open; once payment arrives, access opens immediately and the data entered is kept;
• if no payment is ever made, 30 days after access is closed the Customer's Program is deleted entirely — the subdomain, the database and all data entered, with no possibility of recovery;
• the Provider sends the Customer a warning email one day before deletion.

7. The Provider's duties

• keep the Software running and reachable over the internet during the paid period;
• make daily backups of the Customer's database;
• fix faults in the Software within a reasonable time;
• announce planned maintenance at least 24 hours in advance and carry it out mostly at night;
• not pass Customer data to third parties except as set out in section 10 and required by law;
• answer the Customer's emails during working hours;
• provide a copy of the Customer's data in a machine-readable form on request.

8. The Customer's duties and acceptable use

The Customer undertakes to:

• pay for the Service on time;
• give accurate details about themselves and keep them up to date, in particular the email address;
• keep passwords secret and not share access outside their own business;
• be responsible for the actions of their staff working in the Software under the accounts issued to them;
• be responsible for the lawfulness of the data they enter and for having grounds to process their own customers' personal data.

Within the Software it is forbidden to:

• copy, decompile, reverse engineer, resell or sublicense the Software to third parties;
• store material that breaks the law or infringes third-party rights, or any malicious code;
• create load that disturbs other Customers — mass automated requests, sending spam, using the Software as file storage;
• attempt to reach other Customers' data or the server's internals.

For a serious breach the Provider may suspend access after warning the Customer and allowing time to fix it, and may terminate the agreement if the breach continues. Money for the time access was suspended through the Customer's fault is not refunded.

9. Intellectual property

All rights in the Software, its source code, interface, documentation and branding belong to the Provider and are protected by the Law of Ukraine “On Copyright and Related Rights”. The Customer receives a non-exclusive, non-transferable right to use the Software for its purpose during the subscription.

Customer data belongs to the Customer. The Provider acquires no rights to it, does not use it for its own purposes, does not sell it and does not pass it on. Anonymous statistics — for example the total number of repair orders in the system — may be used to improve the Software.

10. Personal data of the Customer's own clients

When entering their clients' data into the Software, the Customer is the controller of that data and the Provider is the processor acting on the Customer's instructions. This section serves as the processing instruction under the Law of Ukraine “On Personal Data Protection” and article 28 of Regulation (EU) 2016/679 (GDPR).

• Subject and purpose: storing and processing the data needed to run repair tracking software.
• Categories: names, phone numbers, email and postal addresses, device and repair records — whatever the Customer enters.
• Duration: the term of the agreement and the retention period in section 6.
• Provider's actions: only on the Customer's instructions and only to deliver the Service; access to the database is limited to the Provider and people engaged by the Provider under a duty of confidentiality.
• Sub-processors: the hosting provider, the payment provider and the email service — listed with their countries in the privacy policy. The Provider gives notice before changing them.
• Location: a server in Germany (European Union).
• Security: encrypted connection, restricted access, daily backups, an audit log of user actions.
• Assistance: the Provider helps the Customer answer data subject requests and reports any security incident without undue delay.
• On termination: at the Customer's choice the data is returned in a machine-readable form or deleted after the period in section 6.

Processing of the Customer's own data — contacts, payments, correspondence — is described in the privacy policy.

11. Availability and maintenance

The Provider aims to keep the Software running around the clock but does not guarantee uninterrupted service: planned maintenance, network failures and third-party events happen. Planned work is announced in advance. If the Software was unavailable through the Provider's fault for more than 24 hours in total in a calendar month, the Customer may ask in writing for the paid period to be extended accordingly.

12. Liability

The Software is provided “as is” and “as available”. The Provider does not warrant that it will meet expectations beyond the functions described on the Site.

• the Provider is not liable for lost profit, indirect losses or decisions the Customer makes on the basis of data from the Software;
• the Provider is not liable for the actions of the Customer's staff, for passwords the Customer loses, or for the Customer's own connection and equipment;
• the Provider's total liability is limited to the amount actually paid for the current subscription period;
• the Customer is responsible for the lawfulness of their data and indemnifies the Provider against third-party claims arising from it.

These limits do not apply to the Provider's wilful misconduct and do not restrict consumer rights granted by law.

13. Force majeure

Neither side is liable for failure caused by events beyond its control: hostilities and their consequences, power cuts, failures of backbone networks, decisions of authorities, natural disasters. The affected side informs the other without delay. If such events last more than 60 days, either side may terminate the agreement; money for the unused paid period is refunded under the refund policy.

14. Changes to these terms

The Provider may change these terms and the prices by publishing a new version on this page at least 30 calendar days before it takes effect and notifying existing Customers by email. New prices apply from the next paid period. A Customer who disagrees may stop using the Service before the new version takes effect and receive a refund for the unused period. Continuing to use the Service after that date means acceptance of the new version.

15. Term and termination

• the agreement runs from acceptance until the end of the paid period, and while payments continue, until terminated under this section;
• the Customer may terminate at any time by emailing the Provider;
• the Provider may terminate on 30 days' notice, refunding the unused period;
• immediate termination is possible for a serious breach of section 8;
• refunds follow the refund policy.

16. Disputes

The parties settle disputes by negotiation. A claim is sent by email and answered within 30 calendar days. Failing agreement, the dispute is heard by a court under the law of Ukraine. For consumers resident in the European Union this does not remove the right to bring proceedings in their country of residence.

17. Final provisions

• the agreement is concluded in Ukrainian; translations are provided for convenience and the Ukrainian version prevails in case of discrepancy;
• email correspondence from the addresses given by the parties has the force of written documents;
• if a single clause is invalid, the rest of the agreement stands;
• the current version is always published on this page; a previous version is supplied on request.

18. Provider details

Provider	Private entrepreneur Chernova Liliia Petrivna
Taxpayer registration number	2671105523
Address	24 Raduzhnyi array, Ulianivka, Lymanka village, Odeskyi district, Odeska region, 67804, Ukraine
Email	info@servicecentersoft.com
Website	www.servicecentersoft.com

Bank details for transfers are on the company details page and in the invoice.